I’m trying to subscribe to Xbox gold. I have money on my account but every time I try t...

GetHuman-mmcderm's customer service issue with Xbox from October 2018

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The issue in GetHuman-mmcderm's own words
I’m trying to subscribe to Xbox gold. I have money on my account but every time I try to subscribe it says “the payment option on an existing subscription was declined, blocking this purchase. This happens every time and it’s very annoying because I end up wasting about an hour of my life each time. Can this please be fixed so I can pay for my subscription with the money that I have on my account from the gift card I purchased. Can this also be fixed permanently so that I don’t have to do this every single time I try to subscribe to Xbox gold? Thank you
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Xbox

Customer service issue
Reported by GetHuman-mmcderm
Oct 18th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman-mmcderm started working on this issue
Oct 18th 8:44pm