I have a Xbox one console that came new with an gears of war ultimate edition game load...

GetHuman1366391's customer service issue with Xbox from October 2018

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The issue in GetHuman1366391's own words
I have a Xbox one console that came new with an gears of war ultimate edition game loaded on it. I have been playing The game for * yrs and today I went to play it and it sent me to the Microsoft store like it was a disk game and will not load the game for playing. This is the only game it will not load. Need to fix this problem.ever since the **th when call of duty black ops * came out and I loaded that game on the console the console there has been small problems but u guys have worked those problems out except for this one and I need it fixed please
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Xbox

Customer service issue
Reported by GetHuman1366391
Oct 17th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1366391 started working on this issue
Oct 17th 10:03pm