I let my son use my credit card to buy fortnight online with the Xbox. And since then w...

GetHuman1365107's customer service issue with Xbox from October 2018

3 views
 | 
44775 similar
 | 
0 following
Help with my Xbox issue
First: share to improve GetHuman1365107's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1365107 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1365107 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman1365107's own words
I let my son use my credit card to buy fortnight online with the Xbox. And since then we’ve had over $**** worth of charges that are automatic. I have not authorized these charges and they happen when he and his friends are playing games and they don’t even realize they’re buying things. I’ve tried to cancel my card through her account, but it’s not working. And I’ve had to cancel my credit card to my bank. I need a refund for these unauthorized charges
GetHuman1365107 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1365107 fixed the problem
We are waiting for GetHuman1365107 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1365107 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1365107
Oct 17th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 44775 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1365107 started working on this issue
Oct 17th 8:12pm