I was playing Dark Souls Remastered online. I finished a session invading someone and w...

GetHuman-cortazar's customer service issue with Xbox from October 2018

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The issue in GetHuman-cortazar's own words
I was playing Dark Souls Remastered online. I finished a session invading someone and when i got to the loading screen, it got stuck on the loading screen for a while. I quit the game and whenever i would be at the Dark Souls menu, when it says press any button, it stays stuck on “Checking Save data”. So I uninstalled the game and reinstalled it to try to troubleshoot it. Now it isn’t even able to open on my Xbox one menu with even no photo of the game. I bought this game digitally a week ago about.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman-cortazar
Oct 17th, 2018 - a mon ago
I have an issue with Xbox too
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Seen by 2 customers so far
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GetHuman-cortazar started working on this issue
Oct 17th 5:18pm