There have been several unauthorized charges to my bank card from my son's xbox account...

GetHuman1351341's customer service issue with Xbox from October 2018

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The issue in GetHuman1351341's own words
There have been several unauthorized charges to my bank card from my son's xbox account by my * year old son. I have tried several times to remove my debit card but I keep getting the message saying I cant remove it. I need assistance in removing my card and using a gift card. I also need to know what I need to do to be reimburst for the charges. I noticed several charges from the past couple of weeks.
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Xbox

Customer service issue
Reported by GetHuman1351341
Oct 15th, 2018 - 2 mons ago
I have an issue with Xbox too
Fixed
Seen by 4 customers so far
Similar issue to 44023 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1351341 started working on this issue
Oct 15th 10:16pm
GetHuman1351341 confirmed the issue is fixed. Hooray!
Oct 15th 10:17pm