On ******* I tried to purchase a movie rental. I received an error and the video never...

GetHuman-lyssaget's customer service issue with Xbox from October 2018

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The issue in GetHuman-lyssaget's own words
On ******* I tried to purchase a movie rental. I received an error and the video never downloaded. I tried * more times again and the same error happened. But what I received after was * emails reporting that my card had been charged * times. I called Xbox contact number to resolve the issue, and spoke with a representative. He verified that I was changed amd tried to begin the refund, but said Xbox was experiencing updates and having trouble with the refund. He said he would call me back, I never received a refund or a call back.
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Xbox

Customer service issue
Reported by GetHuman-lyssaget
Oct 15th, 2018 - 2 mons ago
I have an issue with Xbox too
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GetHuman-lyssaget started working on this issue
Oct 15th 6:27pm