When I plug in my headset to my controller no audio plays whether it be from a game or...

GetHuman1341170's customer service issue with Xbox from October 2018

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The issue in GetHuman1341170's own words
When I plug in my headset to my controller no audio plays whether it be from a game or from the party. I tested each headset by playing music through my phone but audio played through I don't know if there is a setting I may have changed or if the controller is just broken but it could be a combination of both of those or an entirely different reason. Please get back to me as soon as possible, thanks.
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Xbox

Customer service issue
Reported by GetHuman1341170
Oct 14th, 2018 - 2 mons ago
I have an issue with Xbox too
Fixed
Seen by 3 customers so far
Similar issue to 43087 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
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Timeline
GetHuman1341170 started working on this issue
Oct 14th 1:06am
GetHuman1341170 confirmed the issue is fixed. Hooray!
Oct 15th 1:35am