My Xbox is muted. Can't use my headset, my headset I can't hear volume, talk. Headset i...

GetHuman1340942's customer service issue with Xbox from October 2018

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The issue in GetHuman1340942's own words
My Xbox is muted. Can't use my headset, my headset I can't hear volume, talk. Headset is new. Controller is also new. I tested the controller and headset on another Xbox. They worked. I went through all my settings. Reupdated everything, TV, Xbox, controller. And Xbox still says its muted (mic on Xbox homescreen next to battery life has a line through it). I am beyond furious I can't get any assistants with this issue
GetHuman1340942 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1340942
Oct 13th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 7 customers so far
Similar issue to 43053 others
1 customer following this
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Timeline
GetHuman1340942 started working on this issue
Oct 13th 11:57pm