I made a *** dollar purchase for the black op * digital version for my son and received...

GetHuman1336265's customer service issue with Xbox from October 2018

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The issue in GetHuman1336265's own words
I made a *** dollar purchase for the black op * digital version for my son and received a msg saying thank you for the purchase but yet when he tries to play it, it tells him to buy the game. This is the *rd time weve had this problem with yall. Now either get the game on his system or I will take legal action. The money was taken off * cards and has not been refunded therefore the game should be working. I except a phone call within the next few minutes at ***-***-****. As big as Microsoft is I would think customer service would be better than it has been with this issue
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Customer service issue
Reported by GetHuman1336265
Oct 13th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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GetHuman1336265 started working on this issue
Oct 13th, 2018 1:27am