I preordered black ops * and it wont let me play got on Microsoft account saying declin...

GetHuman1335675's customer service issue with Xbox from October 2018

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The issue in GetHuman1335675's own words
I preordered black ops * and it wont let me play got on Microsoft account saying declined has an old address for billing but I dont have that address on my Microsoft account.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1335675
Oct 12th, 2018 - 5d ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 42428 others
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Timeline
GetHuman1335675 started working on this issue
Oct 12th 11:03pm