I allowed my grandson to purchase a couple things on fortnite and my daughter was suppo...

GetHuman1335590's customer service issue with Xbox from October 2018

Help with my Xbox issue
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The issue in GetHuman1335590's own words
I allowed my grandson to purchase a couple things on fortnite and my daughter was supposed to cancel my card from the account, she forgot and he noticed a few weeks later he could still get stuff, and made several unauthorized purchases support gave me this reference number **********
GetHuman1335590 did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman1335590
Oct 12th, 2018 - 9d ago
I have an issue with Xbox too
Fixed
Seen by 4 customers so far
Similar issue to 42400 others
0 customers following this
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Timeline
GetHuman1335590 started working on this issue
Oct 12th 10:45pm
GetHuman1335590 indicated the issue is not fixed yet.
Oct 14th 3:44am
GetHuman1335590 indicated the issue is not fixed yet.
Oct 15th 4:33pm