Hi, when your payment was down I tried buying Black Ops * with a Paypal that wasn't alr...

GetHuman-arye's customer service issue with Xbox from October 2018

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Help with my Xbox issue
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Xbox's call center is closed now. We will text or email GetHuman-arye when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-arye can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-arye's own words
Hi, when your payment was down I tried buying Black Ops * with a Paypal that wasn't already on the Xbox. I tried multiple times and it didn't work but then I realized that Black Ops * was downloading and was confused. I checked the PayPal that was already on the Xbox and it was charged the ** dollars for the game. Could I get a refund so I can buy the game on a different paypal? I cant use the one already on the Xbox.
GetHuman-arye did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman-arye
Oct 12th, 2018 - 10d ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman-arye started working on this issue
Oct 12th 10:05pm