Pre-ordered Black Ops * the game will not open when I try to open it it sends me back t...

GetHuman1335265's customer service issue with Xbox from October 2018

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The issue in GetHuman1335265's own words
Pre-ordered Black Ops * the game will not open when I try to open it it sends me back to the Xbox home and will not let me play I've tried to uninstall it and reinstall it and it's still doing the same thing
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Xbox

Customer service issue
Reported by GetHuman1335265
Oct 12th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1335265 started working on this issue
Oct 12th 9:47pm