I have been charged twice per month for my xbox live membership. I have attempted to ca...

GetHuman-zswear's customer service issue with Xbox from October 2018

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The issue in GetHuman-zswear's own words
I have been charged twice per month for my xbox live membership. I have attempted to cancel it on my own online however the only page that does not load is the page that allows me to cancel my membership. I have tried virtual agents with no help as well. I also called the live human phone number and got a recording which only gave me a link to follow which I had previously attempted to use. This is ridiculous that nothing will allow me to cancel my membership and I would like it to be cancelled immediately. I am very dis-satisfied with the support and help.
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Xbox

Customer service issue
Reported by GetHuman-zswear
Oct 12th, 2018 - 8d ago
I have an issue with Xbox too
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Seen by 5 customers so far
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Timeline
GetHuman-zswear started working on this issue
Oct 12th 8:53pm