I purchased gift card to buy new game and instead of charging the gift card it froze up...

GetHuman1334573's customer service issue with Xbox from October 2018

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The issue in GetHuman1334573's own words
I purchased gift card to buy new game and instead of charging the gift card it froze up and used my debit card and there isn’t enough money to cover the game in my bank
GetHuman1334573 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1334573
Oct 12th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 42196 others
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Timeline
GetHuman1334573 started working on this issue
Oct 12th 7:57pm