I bought black ops * on Xbox one and it says declined when I look at it in my purchase...

GetHuman1334291's customer service issue with Xbox from October 2018

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The issue in GetHuman1334291's own words
I bought black ops * on Xbox one and it says declined when I look at it in my purchase history. It says I also refunded after buying the game which I never did.
GetHuman1334291 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1334291
Oct 12th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 42135 others
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Timeline
GetHuman1334291 started working on this issue
Oct 12th 7:14pm