Every item purchased on Fortnite has disappeared, I have reached out to Epic games with...

GetHuman-bobbi_sa's customer service issue with Xbox from October 2018

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The issue in GetHuman-bobbi_sa's own words
Every item purchased on Fortnite has disappeared, I have reached out to Epic games with NO help. My son is only * years old and all content he has worked hard for us missing please help. I also requested a call back * hours ago with a ** minute wait, no call yet!
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Xbox

Customer service issue
Reported by GetHuman-bobbi_sa
Oct 12th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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GetHuman-bobbi_sa started working on this issue
Oct 12th 6:46pm