I have * charges of $*.** in a row on my bill that I did not purchase. Billing statemen...
GetHuman-tsamoa's customer service issue with Xbox from October 2018
Help with my Xbox issue
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Xbox's call center is closed now. We will text or email GetHuman-tsamoa when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-tsamoa can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-tsamoa may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-tsamoa's own words
I have * charges of $*.** in a row on my bill that I did not purchase. Billing statement says Microsoft Redmond WA $*.**
GetHuman-tsamoa did not yet indicate what Xbox should do to make this right.
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