I pre ordered call of duty black ops * last month and was sent a receipt for my purchas...

GetHuman-ulrickvt's customer service issue with Xbox from October 2018

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The issue in GetHuman-ulrickvt's own words
I pre ordered call of duty black ops * last month and was sent a receipt for my purchase I had access to the beta as well at the time I’ve waited for the official games release and then I get a message sent to me say Microsoft made a mistake on their end and either refunded my money or canceled my order I can’t access the game and it’s still on my console please tell me what happened and if the money wasn’t taken on the day I bought it what’s the point in preordering when I buy something I expect to own it not wait a month or two for Microsoft to try and take the money later so if you could please explain the situation that would be helpful thank you
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Xbox

Customer service issue
Reported by GetHuman-ulrickvt
Oct 12th, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 5 customers so far
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GetHuman-ulrickvt started working on this issue
Oct 12th 4:35pm