I pre ordered call of duty black ops * last month and was sent a receipt for my purchas...

GetHuman-ulrickvt's customer service issue with Xbox from October 2018

41934 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman-ulrickvt's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ulrickvt's next move: talk to Xbox when they open (we'll send a reminder).
Xbox's call center is closed now. We will text or email GetHuman-ulrickvt when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-ulrickvt can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-ulrickvt may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-ulrickvt's own words
I pre ordered call of duty black ops * last month and was sent a receipt for my purchase I had access to the beta as well at the time I’ve waited for the official games release and then I get a message sent to me say Microsoft made a mistake on their end and either refunded my money or canceled my order I can’t access the game and it’s still on my console please tell me what happened and if the money wasn’t taken on the day I bought it what’s the point in preordering when I buy something I expect to own it not wait a month or two for Microsoft to try and take the money later so if you could please explain the situation that would be helpful thank you
GetHuman-ulrickvt did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-ulrickvt fixed the problem
We are waiting for GetHuman-ulrickvt to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman-ulrickvt fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ulrickvt
Oct 12th, 2018 - 8d ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 41934 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ulrickvt started working on this issue
Oct 12th 4:35pm