I pre ordered call of duty black ops * last month and was sent a receipt for my purchas...
GetHuman-ulrickvt's customer service issue with Xbox from October 2018
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-ulrickvt's own words
I pre ordered call of duty black ops * last month and was sent a receipt for my purchase I had access to the beta as well at the time I’ve waited for the official games release and then I get a message sent to me say Microsoft made a mistake on their end and either refunded my money or canceled my order I can’t access the game and it’s still on my console please tell me what happened and if the money wasn’t taken on the day I bought it what’s the point in preordering when I buy something I expect to own it not wait a month or two for Microsoft to try and take the money later so if you could please explain the situation that would be helpful thank you
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