Message says my pre-order for Black Ops * was cancelled but I haven't received a refund...

GetHuman-j_train's customer service issue with Xbox from October 2018

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The issue in GetHuman-j_train's own words
Message says my pre-order for Black Ops * was cancelled but I haven't received a refund. Now my game won't start and I don't have refund.
GetHuman-j_train did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman-j_train
Oct 12th, 2018 - 12d ago
I have an issue with Xbox too
Not resolved
Seen by 13 customers so far
Similar issue to 41816 others
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Timeline
GetHuman-j_train started working on this issue
Oct 12th 2:00pm