So I was charged for the game pass on **** but the payment failed because I had gotten...

GetHuman1316826's customer service issue with Xbox from October 2018

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The issue in GetHuman1316826's own words
So I was charged for the game pass on **** but the payment failed because I had gotten a new credit card before that. My game pass has been unavailable to me since that date and now it’s telling me my subscription purchase is overdue for that specific date. This makes no sense to me. I have $** in my Microsoft currency and it’s not even letting me pay for the overdue charge. And what’s funny is I didnt even get charged for it nor even had access to game pass games since then.
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Xbox

Customer service issue
Reported by GetHuman1316826
Oct 11th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 41238 others
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Timeline
GetHuman1316826 started working on this issue
Oct 11th 2:31am