I ordered fifa ** ultimate edition a while ago and I have been playing it for the past...

GetHuman-zydenawa's customer service issue with Xbox from September 2018

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The issue in GetHuman-zydenawa's own words
I ordered fifa ** ultimate edition a while ago and I have been playing it for the past week and now it says I do not own the game and I am not able to play it, on the xbox support it said that my purchase was denied even though I was playing the game earlier, I tried resetting my xbox but no luck, please help me as soon as possible, thanks
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Xbox

Customer service issue
Reported by GetHuman-zydenawa
Sep 28th, 2018 - 21d ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
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GetHuman-zydenawa started working on this issue
Sep 28th 1:44am