I got a * month gold membership for my grandson and it was put under a different user n...

GetHuman-catpena's customer service issue with Xbox from September 2018

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The issue in GetHuman-catpena's own words
I got a * month gold membership for my grandson and it was put under a different user name.it was suppose to have been put under elijahg** not zombiefan****.he's very upset he's not able to play fortnite. How can I fix it and switch it over to the correct user name. Thx
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Xbox

Customer service issue
Reported by GetHuman-catpena
Sep 27th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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GetHuman-catpena started working on this issue
Sep 27th 7:11pm