I signed up for the free trial for gold and it still charged my account... twice becaus...

GetHuman-dandanzi's customer service issue with Xbox from September 2018

Help with my Xbox issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-dandanzi's own words
I signed up for the free trial for gold and it still charged my account... twice because I tried getting onto the xbox*** servers and it wouldn't let me so when I signed up for that as well (I was suppose to get the free trial for both gold for * weeks) but instead it charged me twice and honestly I just want to cancel it all It was to see if I wanted to get an Xbox account honestly I don't play enough I just want my money back and to cancel it all
GetHuman-dandanzi did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman-dandanzi
Sep 25th, 2018 - 2 mons ago
I have an issue with Xbox too
Fixed
Seen by 2 customers so far
Similar issue to 33843 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-dandanzi started working on this issue
Sep 25th 7:19pm
GetHuman-dandanzi indicated the issue is not fixed yet.
Sep 25th 7:24pm