Refund for unwanted purchases by my nephew

GetHuman1187908's customer service issue with Xbox from September 2018

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Help with my Xbox issue
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The issue in GetHuman1187908's own words
Xbox Serial number: *************My nephew came over and played nba *k on my Xbox but bought a ton of VC without my permission on my Xbox live account: jessicaladyj**. I would like a refund please. The dates of purchase were ******** and ********. Order numbers are: ********** and **********
This is frustrating because I have him my passcode to login to my profile on the console but he used the same passcode to buy VC and I never gave him permission to do that. I really need a refund for those purchases please it hurt me financially because of bad timing.
I would like a refund please as soon as possible if it can happen because I need the money back.
I am a good customer because I have been with Xbox since **** and have loved it.
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Xbox

NBA *k ** on Xbox one
Customer service issue
Reported by GetHuman1187908
Sep 23rd, 2018 - 4 years ago
Fixed
Seen by 8 customers so far
Similar issue to 32946 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman1187908 started working on this issue
Sep 23rd, 2018 6:11pm
GetHuman1187908 indicated the issue is not fixed yet.
Sep 23rd, 2018 6:11pm
GetHuman1187908 indicated the issue is not fixed yet.
Sep 23rd, 2018 6:19pm

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