Refund for unwanted purchases by my nephew

GetHuman1187908's customer service issue with Xbox from September 2018

7 views | 32946 similar | 0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1187908 to get a Xbox rep on the line!
Always use the GetHuman Phone to call Xbox. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1187908's own words
Xbox Serial number: *************My nephew came over and played nba *k on my Xbox but bought a ton of VC without my permission on my Xbox live account: jessicaladyj**. I would like a refund please. The dates of purchase were ******** and ********. Order numbers are: ********** and **********
This is frustrating because I have him my passcode to login to my profile on the console but he used the same passcode to buy VC and I never gave him permission to do that. I really need a refund for those purchases please it hurt me financially because of bad timing.
I would like a refund please as soon as possible if it can happen because I need the money back.
I am a good customer because I have been with Xbox since **** and have loved it.
How GetHuman1187908 fixed the problem

We are waiting for GetHuman1187908 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1187908 fixes it.
This email address isn't valid

Xbox

NBA *k ** on Xbox one
Customer service issue
Reported by GetHuman1187908
Sep 23rd, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 32946 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman1187908 started working on this issue
Sep 23rd, 2018 6:11pm
GetHuman1187908 indicated the issue is not fixed yet.
Sep 23rd, 2018 6:11pm
GetHuman1187908 indicated the issue is not fixed yet.
Sep 23rd, 2018 6:19pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies