Got emails to my junk email about renewing my xbox live gold. I logged in on my compute...

GetHuman-mdunklea's customer service issue with Xbox from September 2018

Help with my Xbox issue
The issue in GetHuman-mdunklea's own words
Got emails to my junk email about renewing my xbox live gold. I logged in on my computer using that email and it did not seem to match up with my gamertag and had a random one. I want to make sure someone helps me to renenw my membership for the correct account as I cannot afford to pay Twice. My xbox gamertag is AKONitroXiao and my email is sweeneygirl** if that helps at all. The card I use to use to renew expired and I have been married in the past year as well so I figured that may have messed tings up with the automatic payments. My name was Marie Mosca and is now Marie Dunkle. I am including my NEW email below. ******@***.com
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Xbox

Customer service issue
Reported by GetHuman-mdunklea
Sep 22nd, 2018 - 3 mons ago
I have an issue with Xbox too
Fixed
Seen by 3 customers so far
Similar issue to 32458 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-mdunklea started working on this issue
Sep 22nd 5:38pm
GetHuman-mdunklea indicated the issue is not fixed yet.
Sep 23rd 6:03pm
GetHuman-mdunklea indicated the issue is not fixed yet.
Sep 23rd 6:04pm