I had contacted you guys yesterday about receiving a refund on a game that was bought o...

GetHuman1165427's customer service issue with Xbox from September 2018

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The issue in GetHuman1165427's own words
I had contacted you guys yesterday about receiving a refund on a game that was bought on my card and the refund was denied because it had been played for three hours and you guys only do refunds on games that had been played for two, the problem is that I didn’t buy the game the person who did put in my card information and not their own. I’m not buying a game for someone else and I’d love to get in contact with someone to clarify the situation and get my money back as soon as possible. The refund request was **********
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Xbox

Customer service issue
Reported by GetHuman1165427
Sep 19th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 31153 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1165427 started working on this issue
Sep 19th, 2018 2:04pm