I have been an XBox Live Gold member for years. But since I got my XBox One a few years...

GetHuman-zdpoppe's customer service issue with Xbox from September 2018

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The issue in GetHuman-zdpoppe's own words
I have been an XBox Live Gold member for years. But since I got my XBox One a few years ago I have noticed that I have been able to play multiplayer games online. But I have not received the benefits of free games*discounts each month. I recently tried to download a beta and it is prompting me to buy XBox Live Gold even though I already have it. How can this be resolved so that I get the benefits every month?
GetHuman-zdpoppe did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman-zdpoppe
Sep 8th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 9 customers so far
Similar issue to 26185 others
1 customer following this
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GetHuman-zdpoppe started working on this issue
Sep 8th, 2018 7:34pm