I purchased a movie Batman V Superman on my Xbox One and there is no indication stating...

GetHuman-ricard_j's customer service issue with Xbox from August 2018

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The issue in GetHuman-ricard_j's own words
I purchased a movie Batman V Superman on my Xbox One and there is no indication stating the movie is only in french. I’d like a refund or a conversion to English. I just bought this movie off the DC Sales in my movie*films app.*I trust that Xbox will make this right and come up with a resolution that is fair.**I was waiting for over an hour and a half and your rep randomly stopped working on my file. How are we to know if a movie states it’s in English and it is French instead?
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Xbox

Customer service issue
Reported by GetHuman-ricard_j
Aug 27th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-ricard_j started working on this issue
Aug 27th 11:05pm