My xbox one will not connect to my wifi even though its connected for my phone and comp...

GetHuman-belladas's customer service issue with Xbox from August 2018

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The issue in GetHuman-belladas's own words
My xbox one will not connect to my wifi even though its connected for my phone and computer. When i try testing it for connection it says i need to “set a network up” and that its a hardware problem. I go and type my actual ssid into the box because no other options load for it and it says i need to try it again. Ive tried hard restarting everything. U need to help me, im done being asked the same question over and over by your bots.
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Xbox

Customer service issue
Reported by GetHuman-belladas
Aug 26th, 2018 - 4 mons ago
I have an issue with Xbox too
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Timeline
GetHuman-belladas started working on this issue
Aug 26th 10:30pm