My Xbox keeps disconnecting me from my WiFi and Xbox live gold but my phone is connecte...

GetHuman-timaeusd's customer service issue with Xbox from July 2018

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The issue in GetHuman-timaeusd's own words
My Xbox keeps disconnecting me from my WiFi and Xbox live gold but my phone is connected to the WiFi and when I try to connect my Xbox to the WiFi the WiFi doesn’t show up at all
GetHuman-timaeusd did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman-timaeusd
Jul 25th, 2018 - 6 mons ago
I have an issue with Xbox too
Seen by 12 customers so far
Similar issue to 15339 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman-timaeusd started working on this issue
Jul 25th, 2018 3:25am
GetHuman-timaeusd indicated the issue is not fixed yet.
Jul 25th, 2018 4:27am