My adult son on my account cannot make a purchase because of a permission issue. How ca...

GetHuman899119's customer service issue with Xbox from July 2018

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Help with my Xbox issue
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The issue in GetHuman899119's own words
My adult son on my account cannot make a purchase because of a permission issue. How can I give him all permissions? If I remove myself from my account will he then become the account holder? He recently turned ** so we got him switched to an adult as a family member. But he said it’s still not giving him permission to make a purchase. I don’t use my Microsoft but paid the annual fee for him to play so I don’t want him to lose that.
GetHuman899119 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman899119
Jul 20th, 2018 - a yr ago
I have an issue with Xbox too
Fixed
Seen by 3 customers so far
Similar issue to 14538 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman899119 started working on this issue
Jul 20th, 2018 3:16am
GetHuman899119 confirmed the issue is fixed. Hooray!
Jul 20th, 2018 4:39am