Xbox one will not play Xbox one games got a few new games and they will not play and ar...

GetHuman895827's customer service issue with Xbox from July 2018

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The issue in GetHuman895827's own words
Xbox one will not play Xbox one games got a few new games and they will not play and are stuck in the queued mode at zero percent loading for multiple hours we have followed all the steps that xbox has recommended and we are still stuck in the queued. We have paid for these game and have the disk and they still do not work properly and we want to actually to play these and we can not. Please help sos xoxxo
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Xbox

Customer service issue
Reported by GetHuman895827
Jul 19th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 14330 others
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Timeline
GetHuman895827 started working on this issue
Jul 19th, 2018 7:02am