My son has a Microsoft account logged in on two Xbox ones. One of the xbox ones with sa...

GetHuman868602's customer service issue with Xbox from July 2018

6 views
 | 
12805 similar
 | 
0 following
Help with my Xbox issue
First: share to improve GetHuman868602's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman868602 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman868602 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman868602's own words
My son has a Microsoft account logged in on two Xbox ones. One of the xbox ones with said account made a charge an bought Tom Clancy’s the division yesterday on the tenth. I need to figure out what the up adress was when the purchase was made or I need to find out what Xbox one made the charge.
GetHuman868602 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman868602 fixed the problem
We are waiting for GetHuman868602 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
My Xbox One is broke my son has Xbox One how can I take my Xbox Live account and...Logging into my Xbox live account with my new Xbox one s
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman868602 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman868602
Jul 10th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 12805 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman868602 started working on this issue
Jul 10th, 2018 11:38pm