Do I need a credit card to purchase xbox live * month

GetHuman842192's customer service issue with Xbox from July 2018

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Help with my Xbox issue
Before contacting them, items GetHuman842192 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman842192's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman842192's own words:
The problem I ran into: Do I need a credit card to purchase xbox live * month
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman842192
Jul 2nd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 11322 others
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Timeline
GetHuman842192 started working on this issue
Jul 2nd 4:14pm