I was charged for a xbox gold live subscription that I thought I cancelled and I'm tryi...

GetHuman-huskymam's customer service issue with Xbox from July 2018

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The issue in GetHuman-huskymam's own words
I was charged for a xbox gold live subscription that I thought I cancelled and I'm trying to recover my account so I can request a refund on that Gold Live, and I can't remember my password but I know my email is right, but every time I request a password reset, it says I don't supply enough information to do so. And I really need that money back that was taken out of my bank account, I'm in the negatives in my bank!!!!
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Customer service issue
Reported by GetHuman-huskymam
Jul 1st, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman-huskymam started working on this issue
Jul 1st, 2018 6:46pm