I want to buy a one month xbox live gold subscription with my Microsoft balance, (which...

GetHuman838170's customer service issue with Xbox from July 2018

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1 following
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The issue in GetHuman838170's own words
I want to buy a one month xbox live gold subscription with my Microsoft balance, (which I know I can do because i’ve done it numerous times) and its telling me I have a declined purchase and on my account online it says my membership was suspended. I all of a sudden have to pay an overdue balance for membership that a cancelled almost a month ago. Its very frustrating and confusing. **The resolution im looking for is to unsuspend my xbox account and let me buy my xbox live gold. I also do not want to pay this overdue balance since it was a one month subscription that was set to non-renew
GetHuman838170 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman838170
Jul 1st, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 12 customers so far
Similar issue to 11115 others
1 customer following this
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman838170 started working on this issue
Jul 1st, 2018 1:34am