I want to buy a one month xbox live gold subscription with my Microsoft balance, (which...

GetHuman838170's customer service issue with Xbox from July 2018

12 views
 | 
11115 similar
 | 
1 following
Help with my Xbox issue
First: share to improve GetHuman838170's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman838170 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman838170's own words
I want to buy a one month xbox live gold subscription with my Microsoft balance, (which I know I can do because i’ve done it numerous times) and its telling me I have a declined purchase and on my account online it says my membership was suspended. I all of a sudden have to pay an overdue balance for membership that a cancelled almost a month ago. Its very frustrating and confusing. **The resolution im looking for is to unsuspend my xbox account and let me buy my xbox live gold. I also do not want to pay this overdue balance since it was a one month subscription that was set to non-renew
GetHuman838170 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman838170 fixed the problem
We are waiting for GetHuman838170 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman838170 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman838170
Jul 1st, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 12 customers so far
Similar issue to 11115 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman838170 started working on this issue
Jul 1st, 2018 1:34am