I want to buy a one month xbox live gold subscription with my Microsoft balance, (which...
GetHuman838170's customer service issue with Xbox from July 2018
Help with my Xbox issue
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The issue in GetHuman838170's own words
I want to buy a one month xbox live gold subscription with my Microsoft balance, (which I know I can do because i’ve done it numerous times) and its telling me I have a declined purchase and on my account online it says my membership was suspended. I all of a sudden have to pay an overdue balance for membership that a cancelled almost a month ago. Its very frustrating and confusing. **The resolution im looking for is to unsuspend my xbox account and let me buy my xbox live gold. I also do not want to pay this overdue balance since it was a one month subscription that was set to non-renew
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