Bought games through online store and they keep sitting in queue. Can't play them. Al...

GetHuman-jeniyell's customer service issue with Xbox from June 2018

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The issue and preferred resolution, in GetHuman-jeniyell's own words:
Bought games through online store and they keep sitting in queue. Can't play them. Already paid. Signed in correctly. *How do I fix this issue?*Xbox one bought * months ago.
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman-jeniyell
Jun 26th, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 4 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-jeniyell started working on this issue
Jun 26th 1:28am