A I purchased all access game mode for $* for first month and $** each additional month...

GetHuman820813's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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The issue in GetHuman820813's own words
A I purchased all access game mode for $* for first month and $** each additional month I was under the impression that I would have access to these games in their entirety I am only able to play online it seems whereas I would like to be able to play in game mode as well offline I am unable to complete this action I would like an answer as to why or I will be canceling my subscription
GetHuman820813 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman820813
Jun 26th, 2018 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 10316 others
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Timeline
GetHuman820813 started working on this issue
Jun 26th 1:15am
GetHuman820813 shared this issue with your circles on Google+
Jun 26th 1:15am