Entered in Xbox Live code and it stated everything was good but when we went into the g...

GetHuman-lerlenme's customer service issue with Xbox from June 2018

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The issue and preferred resolution, in GetHuman-lerlenme's own words:
Entered in Xbox Live code and it stated everything was good but when we went into the game it ask for the code again and then when we entered it in it said it was used. Not sure why it is not working on the Xbox one it is the trial ** day
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman-lerlenme
Jun 26th, 2018 - 2 mons ago
I have an issue with Xbox too
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-lerlenme started working on this issue
Jun 26th 12:55am