Someone had been using debit card number to purchase Xbox gold. I do not in a xbox nor...

GetHuman-reneetwi's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman-reneetwi may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman-reneetwi's next move: have a Xbox rep call.
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue and preferred resolution, in GetHuman-reneetwi's own words:
Someone had been using debit card number to purchase Xbox gold. I do not in a xbox nor do I play xbox. I would like my refund turned to my card. This has been going on since April, I contacted a virtual agent on the Microsoft site and was told to call to resolve this issue.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman-reneetwi
Jun 25th, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 5 customers so far
Similar issue to 10214 others
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Timeline
GetHuman-reneetwi started working on this issue
Jun 25th 3:23pm