I bought an Xbox one from a person and was told the gamer tag went with it as part of the price. I have screen shots of the purchase to prove so, my card is attatched to the account and is currently paying for the Xbox live member****p and has been used to make in game purchases over the last couple of months. Two days ago I was logged out and asked to log back in. Now I’m locked out. Tried to submit a recovery form but was denied. I want to try and get the account back if at all possible, but want my card to be taken off he account and hopefully credited if not for any extra expenses if they’ve made any on the account
I trust that Xbox will make this right and come up with a resolution that is fair.