I bought an Xbox one from a person and was told the gamer tag went with it as part of t...

GetHuman817692's customer service issue with Xbox from June 2018

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The issue and preferred resolution, in GetHuman817692's own words:
I bought an Xbox one from a person and was told the gamer tag went with it as part of the price. I have screen shots of the purchase to prove so, my card is attatched to the account and is currently paying for the Xbox live member****p and has been used to make in game purchases over the last couple of months. Two days ago I was logged out and asked to log back in. Now I’m locked out. Tried to submit a recovery form but was denied. I want to try and get the account back if at all possible, but want my card to be taken off he account and hopefully credited if not for any extra expenses if they’ve made any on the account
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman817692
Jun 25th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 10192 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman817692 started working on this issue
Jun 25th 12:29pm