Can’t change child online privacy and security. My child is not able to access Xbox li...

GetHuman815868's customer service issue with Xbox from June 2018

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The issue and preferred resolution, in GetHuman815868's own words:
Can’t change child online privacy and security. My child is not able to access Xbox live with his own account on Xbox ***? **I’ve already mad necessary changes on console *** and Xbox live but when we try to play online with his account it still says current profile is not allowed to play Xbox live!? **Very confused and frustrated because he is able to play online on his own account on our Xbox one x!?
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman815868
Jun 24th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman815868 started working on this issue
Jun 24th 4:55pm