Downloaded a game but I can't open it and it only shows in the queue that I have it

GetHuman815833's customer service issue with Xbox from June 2018

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The issue in GetHuman815833's own words
The problem: Downloaded a game but I can't open it and it only shows in the queue that I have it
GetHuman815833 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman815833
Jun 24th, 2018 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 10093 others
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Timeline
GetHuman815833 started working on this issue
Jun 24th 4:38pm