Xbox Customer Service

Contact Xbox & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Xbox. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Xbox, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Xbox: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Xbox.
There's more!
Click below to show 8 more questions, answers, and complete guides to common Xbox customer support problems.

Contacting Xbox customer support

Below you can compare and contrast the 5 ways to contact Xbox by looking at which ones are the fastest and which ones other customers recommend the most for solving Xbox customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Xbox across the following channels: Phone, Chat, Web, Twitter.

Phone number / contactWaitVotes
800-469-9269
Customer Service
No human592
Live Chat at support.xbox.com
Customer Service
59 mins418
Online Help at support.xbox.com
Customer Service
< 77 hrs1631
@XboxSupporthttps://twitter.com/XboxSupport?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Technical Support
17 mins2075
Online Help at support.xbox.com
Technical Support
< 17 hrs1944

Recent reasons customers contacted Xbox:

why is it that every time I update the system from * percent straight to ** percent it...
HELLLOOOO WHAT IS GOING ON HERE I NEED HELP FROM THE SUPPORT TEAM I HAVE BEEN BANNED FR...
My card was attempted to be used on Xbox account that I did not approve
I can't update the password verification info phone numbers the ones that are there are...
False banning, and banning the wrong person. And and another ther thing… bring back ga...
I recently purchased an Xbox Microsoft gift card and cannot use it due to the pin numbe...
ive got a suspension for party issues when i did nothing
On my xbox *** I can't connect to Xbox live
My account is locked and I have tried everything! I need to speak to a human
I need to turn off the reoccurring billing for my son's xbox ***. He got the new Xbox f...
I don’t have any access to my account because my step father died and before he did he...
I need help getting access changing and fixing my Xbox account because I don’t have acc...
Trying to add my friend on Xbox and it says ,sorry we can’t save your changes right now...
I can't get on gta* I keeping getting error

Help me with my issue

Does GetHuman work with Xbox?

GetHuman does not work with Xbox's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Xbox at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Xbox's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How Do I Run a Network Connection Test on Xbox?
How Do I Make an Order for the Xbox Black Friday Event?
What is Xbox Game Pass and how does it work?
How Do I Find Black Friday Deals for Xbox?
How Do I Restore My Xbox 360 to It's Original Factory Settings?
How Do I Return an Item to Xbox from Their Cyber Monday Sale?
How Do I Let Xbox One Know About an Issue with a Game or User?
Solutions to common issues

Contacting Xbox at a Glance

Xbox has 1 phone numberBEST
Xbox has 1 chat option
Xbox has no customer email
Xbox has 2 help forums
Xbox has 1 twitter handle
Xbox has no facebook page
Contact information overview

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