I paid for vampyr and it was downloaded as a preorder now that it’s out it says I have...

GetHuman770399's customer service issue with Xbox from June 2018

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The issue in GetHuman770399's own words
I paid for vampyr and it was downloaded as a preorder now that it’s out it says I have to pay for it again. I have the credit card statement and date of purchase to back up my claim if needed thanks.
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Xbox

Customer service issue
Reported by GetHuman770399
Jun 11th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 172 others
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