Xbox One connection issues. NAT unavailable. Still online, can't open a party nor run a...

GetHuman767556's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman767556's own words
Xbox One connection issues. NAT unavailable. Still online, can't open a party nor run a multiplayer connection nor NAT connection type test. Running these tests seems to continually buffer with no feed back.l even after ** minutes. Opening applications is possible but when I test my main preferences the following happens: *. Overwatch just keeps "Loading preferences", with no feedback, and *. Twitch allows me to select a streamer, and then nothing happens and I can no longer back up nor can I go forward. Holding the power button for a hard reset does not help, and the Xbox automatically starts itself up after a couple of seconds after every attempt. Resetting the router also did not help.
GetHuman767556 did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman767556
Jun 9th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 529 others
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GetHuman767556 started working on this issue
Jun 9th, 2018 9:50pm