I was trying to move my Xbox account from one console to the other. When it told me to...

GetHuman-cauntay's customer service issue with Xbox from June 2018

Help with my Xbox issue
I was trying to move my Xbox account from one console to the other. When it told me to sign in, I used the email that I used with the other account because that’s what it told me to do. Instead of bringing up my old account, it instead made me a whole brand new account with the email I used for the old account. How can I fix this?
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
How GetHuman-cauntay fixed the problem:
calling xbox
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Xbox

Customer service issue
Reported by GetHuman-cauntay
Jun 8th, 2018 - 2 mons ago
I have an issue with Xbox too
Fixed
GetHuman-cauntay shared how to fix
Seen by 6 customers so far
Similar issue to 337 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-cauntay started working on this issue
Jun 8th 2:56pm
GetHuman-cauntay confirmed the issue is fixed. Hooray!
Jun 13th 5:39am