Cannot sign into Microsoft on xbox but can on xbox app on phone

GetHuman761311's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman761311 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman761311's next move: have a Xbox rep call.
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman761311's own words:
The problem I ran into: Cannot sign into Microsoft on xbox but can on xbox app on phone
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman761311
Jun 7th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 264 others
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Timeline
GetHuman761311 started working on this issue
Jun 7th 9:41pm