A game was bought in my game and I want my money back because I didn’t buy it

GetHuman761078's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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Before contacting them, items GetHuman761078 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman761078's own words
The problem: A game was bought in my game and I want my money back because I didn’t buy it
GetHuman761078 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman761078
Jun 7th, 2018 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 210 others
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Timeline
GetHuman761078 started working on this issue
Jun 7th 8:30pm